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Return & Privacy Policy | Soap Scense

Returns & Exchange Policy

Thank you for shopping with SoapSense. Your satisfaction is our goal. If we have fallen short of our goal, we promise to do everything to correct our short comings, which include a refund, credit to your account or exchange of the unopened product(s) purchase within 20 days from acquisition minus shipping and handling. If product(s) are damaged during shipping, a claim must be filed with the shipper. Soapscense will refund the price of any item you return that meets these conditions.

  • All product(s) returned must include the original package containing the unopened product(s).
  • A return confirmation must be included in the return package (you can receive a return confirmation by contacting us).
  • We ask that the return shipment be sent in the same shipping box and include the same packaging materials as was used for shipping your product(s).
  • All returns must be received in the same state as when shipped.

If you have any questions or concerns, please send an email to


We take your privacy very seriously.

Collection and Use of Personal Information
What We Collect Online
Personal Information means personally identifiable information such as information you provide via forms, surveys, applications, or other online fields including name, postal or email addresses, telephone, facsimile, or mobile numbers, or account numbers or any other information you provide when completing on online transactions.

We may use Personal Information:
•To respond to your inquiries and fulfill your requests;
•To inform you about important information regarding the Site; products or services you may be interested in, or in which you are already enrolled; changes to terms, conditions, policies, and/or other administrative information;
•To deliver marketing communications that we believe may be of interest to you, including, ads or offers tailored to you;
To verify your identity and/or location in order to allow access to your accounts, conduct online transactions, and to maintain measures aimed at preventing fraud and protecting the security of your account and personal information;
•To allow you to participate in surveys and other forms of market research, promotions, and to administer these activities. Some of these activities have additional rules which may contain additional information about how Personal Information is used and shared;
•Collected through our social media pages and other online interactions with you to assist in verifying your identity and account status. We may combine this online information with information collected from offline sources or information we already have
•For business purposes, including data analysis, audits, developing and improving products and services, enhancing the Site, identifying usage trends, and determining the effectiveness of promotional campaigns;
•For risk control, for fraud detection and prevention, to comply with laws and regulations, and to comply with other legal process and law enforcement requirements;

Other Information We Collect Online
Other Information is any information other than Personal Information that does not reveal your specific identity or does not directly relate to an individual, such as browser information, information collected through cookies, pixel tags and other technologies, demographic information, other information provided by you such as your date of birth or household income, and aggregated and de-identified data.

From your browser or device: Certain information is collected by most browsers and/or through your device, such as your IP address, device type, type of user interface (Flash, HTML, etc for dynamic display), and internet browser type and version. We use this information to ensure the Sites function properly, information is displayed to you properly, or for fraud detection and prevention, and for security purposes.

Using cookies:
Cookies are pieces of information stored directly on the device you are using. Cookies we use do not contain or capture unencrypted Personal information. Cookies allow us to collect information such as browser type, time spent on the Site, pages visited, and your relationship with us. We may use this information for security purposes, to facilitate navigation, to display information more effectively, to personalize your experience while engaging with us, and to recognize your device to allow your use of our online products and services. We collect statistical information about the usage of the Site in order to continually improve the design and functionality, to monitor responses to our advertisements and content, to understand how account holders and visitors use the Site and assist us with resolving questions regarding the Site. You can refuse to accept these cookies and most devices and browsers offer their own privacy settings for cookies. You will need to manage your cookie settings for each device and browser you use. However, if you do not accept these cookies, you may experience some inconvenience in your use of the Site and some online products and services. Other technologies including pixel tags, web beacons, and clear GIFs:

These may be used in connection with some Site pages, downloadable mobile applications to measure the effectiveness of our communications, the success of our marketing campaigns, to compile statistics about usage and response rates, to personalize/tailor your experience while engaging with us online and offline, for fraud detection and prevention, for security purposes, for advertising.

Flash Objects: For our pages running Flash content (demos and tutorials with moving content), we use Flash objects to determine your browser type for you to view the content. Deleting cookies does not delete Flash objects. If you choose to disable Flash objects from our site, then you may not be able to access and use Parts of the Site or benefit from the information and services offered.

IP Address: Your IP Address is a number that is automatically assigned by your Internet Service Provider (ISP) to the device you are using. An IP Address is identified and logged automatically in our server log files whenever a user visits the Site, along with the time of the visit, and the page(s) visited. Collecting IP Addresses is standard practice on the internet and is done automatically by many web sites. We use IP Addresses for purposes such as calculating Site usage levels, helping diagnose server problems, to possibly personalize your experience while engaging with us online, for compliance and security purposes, for advertising, and for administering the Site.

Updates to This Privacy Notice (9/1/2017)

This Online Privacy Notice is subject to change.

You should review it periodically. Whenever we make changes to the Online Privacy Notice, we revise the “Last Updated” date at the top of this Notice. Any changes to this Notice will become effective when we post the revised Notice on the Site. Your use of the Site following such changes means that you accept the revised Notice.